Terms & Conditions

1. Using PrintIN

PrintIN is provided by TheSinks ("we", "us" or "our"). These Terms & Conditions (also called the Terms of Service) apply to the PrintIN app and website. By using PrintIN, you agree to these terms. If you do not agree, please stop using the service.

PrintIN is intended for people over 13 years of age. If you are below the age at which you can enter into an agreement yourself, use PrintIN only with the permission and supervision of a parent or legal guardian.

Use accurate account information, protect your sign-in details and do not share verification codes. You are responsible for activity you authorise through your account. Contact us if you believe someone has accessed it without your permission.

You can choose a primary customer or shop view in More → Profile and change it later. This sets your default interface; it does not verify a business or give access to a shop you do not own or manage. Profile, support and policy links remain available from More in either view. Pcoins and Games are accessed from the customer view.

2. Our service and print shops

PrintIN connects customers with independent print shops. It provides tools for shop discovery, document submission, print instructions, order tracking, messaging and reviews. The selected shop provides the physical printing service and handles collection arrangements.

Shops are responsible for keeping their listings, prices, opening hours and services accurate. Shop availability, acceptance of an order and completion times depend on the selected shop. A listing or verification badge is not a guarantee of print quality or completion time.

3. Orders, prices and payments

Before submitting an order, check your files, page selection, copies, colour settings, paper options, instructions and selected shop. Contact the shop promptly if you need a correction. A submitted order may need to be accepted by the shop before work begins.

The order form shows a price estimate in Nepalese rupees (NPR) based on the selected shop's standard rates and your print settings. A custom service category on a shop profile shows a starting price; it is not automatically included in the standard print-order estimate. Confirm the service, quantity, final price and any additional work or price changes directly with the shop before it proceeds. PrintIN records order and payment status; it does not collect payment through the print-order form, process card payments or request banking passwords.

Payment is arranged directly with the shop, normally at pickup, using the methods it accepts. Keep your payment confirmation and check the shop's collection instructions.

4. Cancellations, print problems and refunds

For a cancellation, correction, delay or printing problem, contact the selected shop as soon as possible. Whether work can be stopped depends on how far printing has progressed. Deleting an order from your history does not itself cancel the work or refund a payment.

The shop that received your payment handles requests for refunds or reprints, subject to the agreed order and applicable consumer rights. PrintIN does not automatically issue refunds for payments made directly to shops. If you cannot resolve a problem, contact our support email with the order reference and relevant details so we can help investigate. Nothing in these terms removes rights or remedies you have under applicable law.

5. Your files, messages and other content

You retain your rights to documents, images, messages and other content you submit. You must have permission to upload, share and print that content. By submitting it, you permit PrintIN and its service providers to store, transmit and process it only as needed to provide the requested features. Submitting an order also permits the selected shop to access and print its files to fulfil the order.

Do not upload unlawful material, malicious files or content that infringes another person's rights. Do not use messages, reviews or listings to harass people, impersonate others, publish private information without permission or mislead customers.

Keep your own copies of important files. PrintIN is not a permanent document backup service. Print files are normally scheduled for deletion seven days after upload, or 24 hours after collection, cancellation or rejection if earlier, with removal on successful cleanup. Messages older than seven days are also removed through cleanup. Clearing chat history only hides it from your own view and does not remove the other participant's history. File retention and deletion are explained in the Privacy Policy. A shop may download your files to fulfil an order; removing them from PrintIN does not remove copies the shop has already downloaded or printed.

6. Responsibilities of shop owners and staff

Only register or manage a shop you are authorised to represent. Shop owners are responsible for staff access, accurate pricing, truthful order updates, appropriate handling of payments and the printing services they provide.

Use customer documents and contact information only to fulfil orders or communicate about the requested service, unless the customer separately permits another use. Protect downloaded files, limit access to authorised staff and remove copies when no longer needed, subject to applicable legal obligations. Do not publish or sell customer documents or use their contact details for unsolicited marketing.

Business PAN verification: to request a verified badge, submit a clear Business PAN Certificate issued by Nepal's Inland Revenue Department, the nine-digit PAN number and the registered business name. Supported certificates are PDF, JPG or PNG, up to 5 MB. You must be authorised to submit the document and must not submit fabricated, altered or misleading evidence. An authorised reviewer checks the business details and supporting evidence; uploading a document, verifying a phone number or completing orders does not automatically grant a badge.

A badge means the submission was approved through PrintIN's review process. It is not government endorsement or a guarantee of document authenticity, ownership, printing quality or future conduct. We may request clarification, reject a submission or withdraw approval when information changes or evidence is unreliable. You can contact support to question a decision. Replacing the certificate or changing the shop name or address requires another review.

Custom categories and prices: approved shops can add, edit and remove custom service categories and their starting prices in NPR. Keep descriptions and prices accurate and honour any price agreed with a customer. Editing these categories requires verified status; existing category listings may remain visible if that status changes. Removing a shop listing does not automatically remove past orders, settle a dispute or erase information another party must retain. See the Privacy Policy for deletion requests.

7. Pcoins and Pcoin Drop

Pcoins are virtual credits for supported PrintIN features, such as additional orders, messages, upload allowances and Pcoin Drop plays. They are not money, cannot be cashed out or transferred to another user, and cannot be used to pay a shop for physical printing. The current app does not sell Pcoins for real money.

• The maximum wallet balance is 500 Pcoins. Rewards above that balance are not added or saved for later.
• One pack of 10 plays costs 100 Pcoins. The current local wallet allows one pack per Nepal calendar day (UTC+05:45). The pack is deducted when purchased; a drop uses one prepaid play without a second Pcoin charge. Unused plays carry over.
• After buying today's pack and using all available plays, you can choose to complete an available rewarded ad for one extra play. This particular reward does not also grant the Pcoins offered by the separate coin-reward ad.
• Choose 5, 6, 7 or 8 lines before a drop. Results are random and landing slots are not equally likely. The displayed landing multiplier is applied to a base of 10 Pcoins, subject to the balance cap. For example, a 2× result gives up to 20 Pcoins. A particular result or recovery of the Pcoins spent is not guaranteed.
• In the current version, the wallet and remaining plays are saved on your device and are not synced between devices or separated by signed-in account on the same installation. Signing out does not reset this shared local wallet. Clearing app or browser data, uninstalling the app or losing the device may lose this information. We cannot guarantee restoration of a local balance.

The largest displayed multipliers are currently 2× for 5 lines, 4× for 6 lines, 8× for 7 lines and 16× for 8 lines. All landing multipliers are shown on the board before play. You cannot start another drop at the 500-Pcoin balance cap. Do not modify wallet data, manipulate rewards, automate play or bypass usage limits. Report a missing reward or incorrect balance to support with the details available to you. Feature costs and game rules are shown in the app; changes to these terms are addressed below.

8. Advertising and optional rewards

PrintIN may display advertisements. Rewarded ads are optional and show the reward offered before you choose to watch. PrintIN grants the stated reward when the ad SDK reports that the required action was completed; an unavailable, failed or closed-before-completion ad does not qualify. Ad availability is not guaranteed, and rewarded ads are currently supported in the Android and iOS app, not the web app. The customer More page offers up to 10 Pcoins per completed coin-reward ad, limited by the space in the 500-Pcoin wallet; the game's extra-play ad offers one play instead. Other reward prompts state the allowance offered before viewing. PrintIN, not Google, is responsible for granting these rewards. You do not need to click an ad or buy an advertised product to receive a completion reward.

Advertisements and linked websites are provided by third parties. Their products and services have their own terms. Advertising-related data practices are described in our Privacy Policy.

9. Fair use and account restrictions

Do not attempt to access other users' accounts or private documents, interfere with the service, spam shops, submit fraudulent orders or circumvent security and usage limits. Report security concerns privately to our support email without exposing other people's information.

We may restrict access or remove content when reasonably necessary to address abuse, a security threat, a breach of these terms or a legal requirement. Where practical and lawful, we will explain the reason and allow you to contact us for a review. You may stop using PrintIN at any time. Account and data deletion requests are explained in the Privacy Policy.

10. Availability and responsibility

We aim to keep PrintIN working reliably, but internet access, maintenance and third-party services can cause interruptions or delayed order updates. If an order is urgent or its status is unclear, confirm directly with the shop.

Each party remains responsible for its own actions as required by law. We do not guarantee independent shops' work or third-party services, and PrintIN does not replace your own copies of important documents. Nothing in these terms excludes responsibility that cannot lawfully be excluded, or limits mandatory consumer protections.

11. Changes and applicable law

We may update these terms as PrintIN changes. The revised terms will be published here with an updated effective date. For material changes, we will provide reasonable notice through the app or another appropriate channel and request agreement where required. Changes will not remove rights that have already arisen under applicable law.

These terms are governed by the laws of Nepal, subject to any mandatory protections that apply where you live. If a dispute arises, contact us first so we can try to resolve it. This does not prevent you from seeking help from a competent authority or court.

12. Contact

App: PrintIN
Provider: TheSinks
Email: thesinks123@gmail.com

For an order issue, include your order reference and shop name. Never send your password, verification code or banking credentials.